medical_records_processing · healthcare · workflow
Notable Health AI Agents reduce faxed referral turnaround from 48 hours to 10 minutes at Florida health system
A large Florida health system relied on manual fax processing by 12.5 full-time employees, with an average turnaround of 48 hours that could reach five business days when staff were absent. Fifteen percent of referrals were handwritten, and faxes arrived across multiple queues making volume and throughput tracking difficult.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Faxed referral received
Inbound faxed referrals arrive across three fax lines deployed in the health system's contact center.
Tools used
Notable's Referrals Coordinator AI AgentNotable's AI Platform
Outcome
Notable's AI Agents automated over 10,000 faxed orders to date, saving 8,000 hours annually with a 2.6x ROI, reducing average turnaround from 48 hours to 10 minutes, achieving an 85% referral completion rate, and enabling 5 FTEs to upskill for higher-value work.
Results
Time saved8,000 hours annually
Volumeover 10,000
Grounding & classification
Source type: vendor customer story
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