order_processing · saas · workflow
Cisco uses Celonis Process Intelligence to close invoicing gaps and target 90% perfect orders in commerce operations
Cisco's commerce operations had process gaps in ordering and invoicing that, at the company's scale, created material business impact — including delayed invoicing that deferred revenue and an imperfect order rate affecting customer and partner experience.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Identify commerce operations use cases
Cisco identified use cases related to the ordering process, including order management and invoicing within commerce operations.
Tools used
Celonis Process Intelligence Platform
Outcome
Cisco identified multiple root causes of invoicing delays and is targeting a 60-day reduction in invoicing follow-up timelines and an increase in perfect order rate from 85% to 90%, improving working capital and revenue capture.
Results
Time saved60 day reduction
Volume90%
Cost replacedrevenue capture opportunity
Grounding & classification
Source type: vendor customer story
23 fields verified against source quotes.
agentic workflowpredictive analyticsinvoicepurchase ordermetric backednamed customerproduction runtime claimedtools describedworkflow describedsoftwareaccuracy improvementcycle time reductionrevenue increasevendor customer storyfinance opsinvoice processingorder processingextract classify routemonitor detect alert