patient_onboarding · healthcare · workflow
Augusta Health automates patient pre-registration with Notable, saving 7 minutes per digital intake
Augusta Health's pre-registration relied on staff phone calls placed 14 days before appointments to collect demographics, insurance, and consent — a process that was time-consuming, error-prone, and difficult to complete because many patients were unavailable during business hours and data had to be manually entered. Incorrect pre-registration for imaging and surgical procedures led to costly denials and care delays.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Appointment triggers patient outreach
Before their upcoming appointment, patients are sent a link to a personalized pre-registration experience via their preferred method of communication.
Tools used
NotableMEDITECH EHR
Outcome
Augusta Health achieved 17,000 annualized digital intake completions across four live service lines, with each digital intake saving staff an estimated 7 minutes. On average, 60% of encounters are now registered fully digitally, and the organization sees a greater than 90% patient satisfaction rate.
Results
Time saved7 minutes
Volume17,000
Grounding & classification
Source type: vendor customer story
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personalizationform submissionid documentmedical recordmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedhealthcareautomation ratecustomer satisfactionemployee productivitytime savedvendor customer storymedical records processingpatient onboardingautonomous resolutiondocument to record