patient_onboarding · healthcare · workflow
Austin Regional Clinic deploys Notable to automate patient registration and reduce inaccurate data
ARC's registration process was highly manual, with staff managing multiple duplicative work queues at each stage. Only 20-25% of established patients completed pre-visit registration through MyChart — and even those required additional manual touch. Clinicians spent hours per day on documentation, often working into evenings and weekends to catch up.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Staff manage registration queues
Staff manage multiple, often duplicative work queues for each patient at each stage of the registration process.
Tools used
NotableARC MyChart
Outcome
ARC partnered with Notable to create a touchless registration system aimed at improving patient experience and decreasing denials driven by inaccurate registration data.
Results
Volume20-25%
Grounding & classification
Source type: vendor customer story
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