Gillette Children's saves 118 hours per week and achieves 99% patient satisfaction by automating intake and scheduling with Notable
Gillette Children's needed a digital patient experience that could integrate with their Cerner EHR without large IT investment. Families had to handle all scheduling and intake tasks during business hours, and upon arrival had to update insurance information at the front desk with children in tow, leading to long lines and added burden for families managing complex pediatric care.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Family self-schedules digitally
Families select an appointment time digitally at any hour of the day without waiting on hold and without any staff intervention on the backend.
Tools used
NotableCerner · partner
Outcome
Families can now self-schedule appointments digitally around the clock without staff involvement. Patient satisfaction reached 99% for intake and 95% for scheduling, and check-in lines were significantly reduced. Automating intake saved Gillette 118 hours per week, with the front desk saving two minutes per registration and one automated pre-procedure form saving RNs 700 minutes a month.