patient_onboarding · healthcare · workflow
Intermountain Healthcare achieves 96% patient satisfaction with Notable's fully automated digital patient experience
Intermountain's patients checked in using paper forms on clipboards with many repeated questions, creating busywork for staff who manually scanned insurance cards and consent forms into the EHR and entered data by hand. COVID-19 further underscored the urgency of minimizing in-clinic time and reducing shared items like clipboards and pens.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Text notification to patient
A text message is sent to patients to initiate the pre-visit digital registration process.
Tools used
Notable
Outcome
Intermountain achieved a 96% patient satisfaction rating and 60% of patients completed pre-visit intake forms, with noted decreases in check-in time and increases in co-payment collections.
Results
Time saveddecrease in check-in time
Volume96%
Grounding & classification
Source type: vendor customer story
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agentic workflowai agentform submissionmedical recordmetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcareautomation ratecustomer satisfactioncycle time reductionemployee productivityvendor customer storyback office opspatient onboardingautonomous resolutiondocument to record