patient_onboarding · healthcare · workflow
mdhub deploys ElevenAgents to handle 90% of inbound calls and book 30% more appointments for behavioral health clinics
Behavioral health clinics were losing patients due to voicemail and phone queue delays — poor first contact caused patients to disengage and seek care elsewhere, and the time from first inquiry to appointment stretched from weeks to days.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Patient inquiry arrives
Every patient inquiry triggers an instant response from an ElevenAgents voice agent.
Tools used
ElevenAgents
Outcome
ElevenAgents enabled mdhub to book 30% more appointments, handle 90% of inbound calls end-to-end autonomously, and reduce time from first inquiry to appointment from weeks to days.
Results
Time savedreduced from weeks to days
Volume30% more
Grounding & classification
Source type: vendor customer story
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ai agentai receptionistconversational aivoice aimedical recordmetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcareautomation rateconversion increasecycle time reductionvendor customer storyappointment schedulingcustomer supportpatient onboardingintake to triagevoice call handling