patient_onboarding · healthcare · workflow
Montage Health unlocks $2M annual value with Notable AI for patient registration, care gap closure, and appointment automation
Montage Health operated with fragmented patient engagement tools across departments, high front desk staff turnover, and manual chart review workflows too time-consuming to scale, creating an inconsistent patient experience and administrative burden that outpaced available staff.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Automated appointment reminder sent
Automated appointment reminders with the ability to confirm or cancel digitally are sent to patients.
Tools used
NotableEpic · partner
Outcome
The partnership yields an estimated $2 million in annual gross value; no-show rates dropped by 11 percent, point-of-service cash collections increased by 2.8 percent, and capacity equivalent to 13 FTEs was freed up with a 3–6 percent improvement in operational labor efficiency.
What failed first
The EHR system digitized work but did not provide automation, and multiple separate appointment reminder tools created a fragmented, inconsistent patient experience.
Results
Time savedfrom 6 minutes to 2 minutes, and sometimes as little as 10 seconds
Volume11 percent
Cost replaced$2 million
Running since2021
Grounding & classification
Source type: vendor customer story
44 fields verified against source quotes.
data extractiondocument aiform submissionmedical recordmetric backednamed customerproduction runtime claimedsource backedtools describedvendor confirmedworkflow describedhealthcareautomation ratecost reductioncustomer satisfactioncycle time reductionemployee productivityrevenue increasevendor customer storyappointment schedulingmedical records processingpatient onboardingautonomous resolutiondocument to recordintake to triage