Notable AI platform delivers $2M in annual value for Montage Health through patient intake automation and care gap closure
Montage Health operated multiple disparate appointment reminder systems and patient engagement tools across departments, creating an inconsistent patient experience. High front desk staff turnover during the pandemic, combined with an EHR that digitized but did not automate workflows, left chart reviews and care gap outreach time-consuming and manual.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Automated appointment reminder sent
Notable sends automated appointment reminders with the ability for patients to confirm or cancel digitally.
Tools used
NotableEpic · partnerPress Ganey
Outcome
The Notable partnership delivers an estimated $2 million in annual gross value through revenue capture and cost savings, reduced no-shows by 11 percent, increased point-of-service cash collections by 2.8 percent, and created capacity equivalent to 13 FTEs — a 3–6 percent improvement in operational labor efficiency — while achieving a 96.8 percent patient satisfaction rating.
What failed first
The existing EHR digitized workflows but did not automate them, and multiple appointment reminder tools across the hospital created a fragmented, disparate patient experience with no standardization.