patient_onboarding · healthcare · workflow
MUSC Health uses Notable AI to transform patient access and eliminate manual administrative work across 750+ care locations
MUSC Health faced three interconnected challenges: delivering personalized patient access across 750+ care locations, automating manual analog processes including intake, registration, and appointment scheduling, and reducing the administrative burden on staff to free capacity for direct patient care.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Care gap identification
MUSC Health identified more than 30,000 women across the state who were overdue for a mammogram.
Tools used
Notable
Outcome
MUSC Health reached 110,000 monthly digital registrations, reallocated over 1,300 hours per week of staff time to higher-value patient care, achieved 98% patient satisfaction, and increased digital intake completion by 30% for Spanish-speaking patients. The mammogram outreach program resulted in over 1,100 self-scheduled appointments without staff involvement, with 122 women found to have abnormal results.
Results
Time saved110,000
Volume147
Running sinceMay 2022
Grounding & classification
Source type: vendor customer story
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agentic workflowcontent generationpersonalizationemailform submissionmedical recordhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcareautomation ratecustomer satisfactionemployee productivitythroughput increasetime savedvendor customer storyappointment schedulingback office opsmedical records processingpatient onboardingautonomous resolutiondata sync enrichmentintake to triage