patient_onboarding · healthcare · workflow
MUSC Health uses Notable AI automation to transform patient access and eliminate manual staff work across 750+ care locations
MUSC Health faced three interrelated challenges: making patient access convenient across a large, diverse geographic footprint; automating analog, human-dependent administrative processes like intake, registration, and scheduling; and reducing documentation and administrative burden on providers and staff.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Care gap identification
MUSC Health identified more than 30,000 women across the state who were overdue for a mammogram.
Tools used
Notable
Outcome
MUSC Health's automation partnership with Notable drove: upward of 1,100 women scheduling mammograms without staff (122 found with abnormal results), 110,000 monthly digital registrations, staff reallocation of over 1,300 hours per week to higher-value tasks, 98% patient satisfaction, and a 30% increase in digital intake completion for Spanish-speaking patients.
Results
Time saved110,000
Volume147
Running sinceMay 2022
Grounding & classification
Source type: vendor customer story
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agentic workflowcontent generationpersonalizationform submissionmedical recordhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcareautomation ratecustomer satisfactionemployee productivitythroughput increasetime savedvendor customer storyappointment schedulingmedical records processingpatient onboardingautonomous resolutiondata sync enrichment