patient_onboarding · healthcare · workflow
North Kansas City Hospital automates the equivalent of 80 FTEs and cuts patient check-in time by over 90% with Notable
NKCH & MH faced persistent staffing shortages, with 43–45 open job requisitions in early 2021, leaving them able to pre-register only 40% of patients and causing slow check-in and intake processes that led to frequent denials and write-offs.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Vaccine scheduling pilot launch
The NKCH & MH partnership with Notable initially began with vaccine scheduling.
Tools used
Notable
Outcome
Notable's automation platform eliminated the need to hire 80 additional FTEs, reduced patient check-in time by over 90% (from approximately 4 minutes to about 10 seconds), cut no-shows by 34%, and raised the pre-registration rate from 40% to 80%, with 70% of staff willing to recommend Notable.
Results
Time savedmore than 90%
Volume80 additional FTEs
Running since2021
Grounding & classification
Source type: vendor customer story
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agentic workflowform submissionfailure mode describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcarecost reductioncustomer satisfactioncycle time reductionemployee productivitythroughput increasevendor customer storyappointment schedulingpatient onboardingprior authorizationautonomous resolutionintake to triage