patient_onboarding · healthcare · workflow
Reid Health increases geriatric digital registration completion by 56% with Notable intelligent automation
Reid Health's Medicare patients—over 70% of the patient population—faced a paper-based MSPQ registration process dependent on phone calls and voicemails. The form, required for Medicare registration, was a source of redundancy and frustration, and errors in completion could block patient access entirely.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · MSPQ sent digitally pre-visit
The MSPQ form is presented digitally before a patient arrives in the clinic.
Tools used
NotableEpic · partner
Outcome
Reid Health achieved a 56% digital completion rate among geriatric patients—far above the 5-10% industry standard—along with a 96% patient satisfaction rating and 1600 staff hours saved, all within a four-week deployment.
Results
Time savedfour weeks
Volume56%
Grounding & classification
Source type: vendor customer story
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