prior_authorization · healthcare · workflow
Care New England reports 55% reduction in authorization-related write-offs after automating prior authorizations and notice of admissions with Notable
Care New England's revenue cycle staff faced mounting manual work for notice-of-admission and prior authorization processes across two EMRs with varying payer rules; CNE estimated each task took ~15 minutes and that keeping pace would require 14 additional FTEs, while average turnaround from authorization submission to patient scheduling was nearly 10 days.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · NOA or prior auth request initiated
CNE leverages intelligent automation to handle the highly manual notice of admission and prior authorization processes.
Tools used
Notable
Outcome
Since deploying Notable, CNE reports a 55% reduction in authorization-related write-offs and 2,841 hours saved for staff, with capacity reallocated to high-value work including No Surprises Act requirements and with reduced overtime.
Results
Time saved2,841 hours
Volume55%
Grounding & classification
Source type: vendor customer story
25 fields verified against source quotes.
agentic workflowform submissionfailure mode describedmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedhealthcarecost reductionemployee productivityerror reductiontime savedvendor customer storyback office opsprior authorizationautonomous resolution