procurement · travel · workflow
American Airlines uses Coupa AI to digitize 20,400+ contracts and automate global spend management
After a merger, American Airlines faced fragmented manual processes that slowed procurement, invoicing, and sourcing at scale. Lack of visibility made forecasting and supplier negotiations unreliable and time-consuming, and inconsistent workflows increased compliance risk and complexity across regions.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Centralize workflows on platform
American Airlines centralized workflows, automated compliance, and gained real-time insights through Coupa's AI-native platform.
Tools used
Coupa
Outcome
American Airlines fully digitized 20,400+ contracts, achieved year-over-year improvement in PO-backed spend, and now runs AI-powered contract reviews four times a year, with automated invoicing reducing manual work across regions and AI insights cutting contract cycle times.
Results
Time savedcut contract cycle times
Volume20,400+
Cost replacedYoY improvement of PO-backed spend
Grounding & classification
Source type: vendor customer story
27 fields verified against source quotes.
document aipredictive analyticscontractinvoicepurchase ordermetric backednamed customertools describedworkflow describedtravelautomation ratecost reductioncycle time reductionemployee productivityvendor customer storycompliance monitoringcontract managementfinance opsinvoice processingprocurementautonomous resolutiondocument to record