procurement · saas · workflow
Miro scales procurement operations with Zip AI, reducing cycle times by 33%
After explosive growth in 2021, Miro's procurement team struggled to keep pace with the company's expansion, letting vendor negotiations, benchmarking, and RFPs fall by the wayside. Disjointed processes and scattered information created manual, error-prone work for auditing and compliance, with no single source of truth to track activity.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Procurement request submitted
Someone hops on the computer, looks at the UI, and knows exactly what to do.
Tools used
ZipZip AI
Outcome
With Zip, Miro processed thousands of requests and reduced procurement cycle time by 33%, automated manual processes to reduce human error, and established a single source of truth for vendor and contract data across every department.
Results
Time saved33%
Grounding & classification
Source type: vendor customer story
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agentic workflowcontracthuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedsoftwarecycle time reductionemployee productivityerror reductionvendor customer storycontract managementprocurementdata sync enrichment