recruiting · travel · workflow
Compass Group makes 160,000 annual hires with 20 recruiters using AI assistant Olivia
Compass Group was grappling with the challenges of high-volume hiring, a complex tech stack, and the need for more efficient candidate engagement.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Candidate initiates application
Compass implemented Olivia to streamline their hiring processes and automate candidate interactions.
Tools used
OliviaSAP Success Factors · partner
Outcome
With Olivia, 85% of candidates complete their job applications, 33% of candidate conversations occur after normal work hours, and 20 recruiters make 160,000 annual hires.
Results
Time saved33%
Volume85%
Grounding & classification
Source type: vendor customer story
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