recruiting · healthcare · workflow
Essentia Health achieves 100% increase in interviews scheduled with Olivia conversational AI
Essentia Health's recruiters were burdened with large amounts of manual administrative work that slowed the hiring process and adversely impacted the candidate experience.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Conversational AI captures candidates
Olivia, a conversational AI assistant, automatically captures candidates.
Tools used
Olivia
Outcome
After implementing Olivia alongside Workday ATS, Essentia Health achieved a 100% increase in interviews scheduled by automatically capturing and scheduling candidates.
Results
Volume100%
Grounding & classification
Source type: vendor customer story
15 fields verified against source quotes.
chatbotconversational aimetric backednamed customersource backedtools describedworkflow describedhealthcarethroughput increasevendor customer storyappointment schedulingrecruitingautonomous resolution