recruiting · travel · workflow
First Watch achieves 96% interview acceptance rate with Olivia conversational AI
First Watch felt their 'You First' customer culture was not being extended to job candidates, and earlier automation efforts to fix this had been unsuccessful and clunky.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Candidate reaches out
A candidate reaches out, initiating the automated screening and scheduling workflow.
Tools used
Olivia
Outcome
Olivia improved the candidate experience, achieving a 96% interview acceptance rate and scheduling 91% of interviews on the same day of application.
What failed first
Previous automation attempts to improve the candidate experience were unsuccessful and clunky.
Results
Time saved91%
Volume96%
Grounding & classification
Source type: vendor customer story
18 fields verified against source quotes.
chatbotconversational aifailure mode describedmetric backednamed customertools describedworkflow describedhospitalityautomation rateconversion increasecycle time reductionvendor customer storyappointment schedulingrecruitingautonomous resolutionintake to triage