recruiting · travel · workflow
Fontainebleau Las Vegas hires 6,500 people in 3 months with conversational AI assistant Morris
Fontainebleau Las Vegas had to hire 6,500 people before a December 2023 opening — starting in August 2023 — and needed modern technology to optimize a hiring process at unprecedented scale.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Application volume surges
300,000 applications came through, far exceeding the initially expected 80,000.
Tools used
Morrisconversational AIParadox
Outcome
Fontainebleau Las Vegas completed 6,500 hires in 3 months while processing 300,000 applications and achieving a 93% candidate satisfaction rate, with no candidates missed despite 41% of communications arriving after normal business hours.
Results
Time saved3 months
Volume6,500
Running sinceAugust 2023
Grounding & classification
Source type: vendor customer story
24 fields verified against source quotes.
ai receptionistconversational aiform submissionmetric backednamed customerproduction runtime claimedtools describedworkflow describedhospitalitycustomer satisfactionthroughput increasevendor customer storyrecruitingautonomous resolutionintake to triage