recruiting · healthcare · workflow
MultiCare Health System increases event hires 25% with Olivia AI assistant
MultiCare's primary recruiting channel was in-person events, but the COVID-19 pandemic forced a shift to virtual hiring and the team struggled to recreate the in-person experience in a virtual setting.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · COVID forces virtual shift
The COVID-19 pandemic forced MultiCare to rethink how they hired, moving away from in-person recruiting events.
Tools used
Olivia
Outcome
With Olivia automating registrations, screening, and scheduling, MultiCare achieved a 25% increase in event hires and a 22% decrease in cost per hire, while freeing the team to focus on improving the virtual interview experience.
Results
Volume25%
Cost replaced22%
Grounding & classification
Source type: vendor customer story
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agentic workflowai agentform submissionmetric backednamed customerproduction runtime claimedtools describedworkflow describedhealthcarecost reductionemployee productivitythroughput increasevendor customer storyappointment schedulingrecruitingautonomous resolutionintake to triage