recruiting · services · workflow
Neo BPO reduces employee turnover and absenteeism by 29% with Verint Interviewing Bot
Neo BPO Hypeone, a large Brazilian BPO with over 9,000 employees, faced high employee turnover as a top priority, lacking a systematic way to screen candidates and confirm that hired professionals have the right skills for the right positions.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Bot evaluates candidates
The Verint Interviewing Bot evaluates candidates as part of the candidate screening process.
Tools used
Verint Interviewing Bot
Outcome
Neo BPO achieved a 29% reduction in employee turnover, a 29% reduction in absenteeism, and a 5% increase in employee performance, with the right professionals staying longer and directly and positively impacting the company's financial results.
Results
Volume29%
Grounding & classification
Source type: vendor customer story
20 fields verified against source quotes.
ai agentconversational aimetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedprofessional servicescost reductionemployee productivityvendor customer storyhr opsrecruitingintake to triage