recruiting · services · workflow
Verint Interviewing Bot helps Neo BPO reduce turnover by 29% and boost employee performance
Neo BPO sought to achieve excellence in its candidate screening process in order to generate concrete workforce results.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Bot screens candidates
Verint Interviewing Bot is used to conduct the candidate screening process.
Tools used
Verint Interviewing Bot
Outcome
Using Verint Interviewing Bot, Neo BPO achieved a 29% reduction in turnover, a 29% drop in absenteeism, and a 5% increase in employee performance, with employees staying longer and showing better results.
Results
Volume29%
Grounding & classification
Source type: vendor customer story
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ai agentconversational aimetric backednamed customertools describedvendor confirmedworkflow describedprofessional servicesemployee productivityvendor customer storyrecruitingintake to triage