recruiting · healthcare · workflow
Pfizer uses Olivia AI assistant to schedule interviews in a median 4.5 minutes with 92% scheduled rate
Pfizer's recruiters were manually playing phone tag to set up interviews, which was slow enough that top candidates were accepting offers from other employers before Pfizer could reach them.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Olivia personalizes recruiting
Pfizer uses conversational software powered by an AI assistant named Olivia to personalize its recruiting.
Tools used
Oliviaconversational software
Outcome
With Olivia handling candidate engagement 24/7, Pfizer now achieves a median interview scheduling time of 4.5 minutes and a 92% interview scheduled rate.
Results
Time saved4.5min
Volume92%
Grounding & classification
Source type: vendor customer story
19 fields verified against source quotes.
ai receptionistconversational aipersonalizationform submissionmetric backednamed customerproduction runtime claimedtools describedworkflow describedpharma life sciencesautomation ratecycle time reductiontime savedvendor customer storyappointment schedulingrecruitingautonomous resolution