recruiting · energy · workflow
Schneider Electric personalises HireVue OnDemand interviews with custom recruiter videos, lifting cNPS by 7 points
Candidates found Schneider Electric's OnDemand video interviews impersonal, doubting a human was reviewing them and missing the personal connection expected from a traditional recruiter interaction.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · OnDemand interview assigned
OnDemand interviews serve as the first step in the hiring process for early career roles.
Tools used
HireVue
Outcome
During a pilot, one recruiter's personalised intro and closing videos raised her candidate NPS from 68.4 to 75.4, a 7-point gain, described as a cost-free, time-efficient, technology-driven enhancement.
Results
Volume68.4
Grounding & classification
Source type: vendor customer story
16 fields verified against source quotes.
call recordinghuman review describedmetric backednamed customerproduction runtime claimedsource backedtools describedworkflow describedenergycustomer satisfactionvendor customer storyrecruitinghuman review queue