recruiting · travel · workflow
Meritage deploys Paradox's Olivia AI assistant across 340 Wendy's franchise locations, achieving 91% chat application completion
Candidates were going through a long, complicated application process that dragged on, resulting in a poor experience and many candidates abandoning applications entirely to pursue other opportunities.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Mobile-first application entry
Meritage made the candidate application mobile-first to meet talent where they are.
Tools used
Olivia
Outcome
After deploying Olivia, a conversational AI assistant, across 340 Wendy's franchise locations with a mobile-first, essentials-only design, 91% of candidates now complete the chat application and the average time to interview is 2 days.
Results
Time saved2 day
Volume91%
Grounding & classification
Source type: vendor customer story
18 fields verified against source quotes.
chatbotconversational aichat transcriptform submissionmetric backednamed customerproduction runtime claimedtools describedworkflow describedhospitalityautomation ratecycle time reductionvendor customer storyrecruitingautonomous resolutionintake to triage