sales_ops · services · workflow
Iron Mountain shortened new-hire ramp times by 3 months using Gong
When Iron Mountain was forced to pivot to fully remote work, sales leaders lost their primary coaching mechanism — walking the floor for real-time feedback — leaving onboarding, pipeline management, and coaching all ad hoc, with no reliable way to identify what made a sales call effective or to replicate in-office ride-alongs for new hires.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Call captured by Gong
Gong provides Iron Mountain with visibility and call insights into every sales conversation.
Tools used
GongGong alertsGong leaderboard
Outcome
With Gong, 60% of new reps now hit their two main metrics within five months versus 9% pre-Gong — a 566% improvement — new hires ramp 3 months faster, and Gong data replaced subjective opinion in coaching conversations across every level of the sales organisation.
Results
Time saved60%
Volume9%
Grounding & classification
Source type: vendor customer story
28 fields verified against source quotes, 5 dropped as unverifiable.
data extractionpredictive analyticssentiment analysiscall recordinghuman review describedmetric backednamed customerproduction runtime claimedvendor confirmedworkflow describedprofessional servicescycle time reductionemployee productivitythroughput increasevendor customer storyhr onboardingquality assurancesales opsextract classify routehuman review queue