sales_ops · saas · workflow
ServiceTitan Gains Higher Close Rates with Gong Deal Intelligence
ServiceTitan needed to win more new business while developing their sales team members to perform as effectively as possible.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Gong as sales source of truth
Gong serves as the source of truth for the sales team.
Tools used
GongDeal Intelligencescorecards
Outcome
Using Gong's Deal Intelligence and scorecards, ServiceTitan improved new reps' time to productivity and the sales team's close rates.
Results
Time savedimprove their new reps' time to productivity
Volumeimprove the sales team's close rates
Grounding & classification
Source type: vendor customer story
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