supply_chain · manufacturing · workflow
Fonterra cuts inventory reclassification time from 2 hours to 10-20 minutes with Blue Prism digital worker
Fonterra's planning team received at least 30 daily requests to reclassify inventory, each requiring 38 checks across company systems to verify regulatory and customer requirements. The manual process was too slow — delays meant customers did not get needed products and Fonterra held excess inventory, causing supply chain waste and lost revenue.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Daily reclassification requests arrive
At least 30 inventory reclassification requests come in each day.
Tools used
Blue Prism
Outcome
Arnie, the Blue Prism digital worker, completes two hours of work in 10-20 minutes without errors, delivering cost savings of more than NZ $180,000 per year in working capital interest costs and improving speed and accuracy in Fonterra's decision-making.
Results
Time savedtwo hours of work in 10-20 minutes
Volumeimproved the speed and accuracy
Cost replacedmore than NZ $180,000 per year
Grounding & classification
Source type: vendor customer story
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