ticket_triage · workflow
Ivanti Neurons for ITSM AI automates ticket classification and routing
Manual ticketing processes created inefficiencies, slow response times, and poor routing, creating a need for automation.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Automatic ticket classification
Tickets are automatically classified to streamline the ticketing process and reduce manual effort.
Tools used
Ivanti Neurons for ITSM AI
Outcome
Ivanti Neurons for ITSM AI streamlines the ticketing process by automatically classifying and routing tickets, improving SLAs, efficiency, and customer satisfaction.
Results
Time savedimprove response times
Grounding & classification
Source type: generic use case
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