Initial rollout without EHR integration required copy-paste — defea….
Initial rollout without EHR integration required copy-paste — defeated most of the time saving. Direct integration (now standard) eliminated that step. Initial friction with speciality terminology required calibration.
Observed in: Physician documentation — 76% time reduction · Suki AI · Healthcare
Initial version sent follow-ups without checking existing patient s….
Initial version sent follow-ups without checking existing patient status — existing patients received new patient messages. Added EMR lookup step before any communication. Also had to throttle SMS to avoid carrier spam flags.
Observed in: Healthcare patient follow-up — 30% less admin, 20% more scheduled e… · Healthcare
Early version missed specialty-specific terminology.
Early version missed specialty-specific terminology. Built specialty models for cardiology, oncology, psychiatry. Accuracy improved from 82% to 96%.
Observed in: Suki AI — 76% reduction in physician documentation time · Healthcare
Privacy concerns from patients about recording.
Privacy concerns from patients about recording. Added explicit patient consent workflow and clear disclosure. Consent rate above 95% once process was smooth.
Observed in: Abridge at UCSF — 72% faster medical documentation · Healthcare