Initial version auto-unlocked without approval — security flagged i….
Initial version auto-unlocked without approval — security flagged immediately. Added manager gate. Service accounts triggered false positives — fixed with account-type filter.
Observed in: IT account lockout — 200hrs/month saved · Delivery Hero · IT ops
Started by automating complex workflows first — too many edge cases….
Started by automating complex workflows first — too many edge cases, slow to deliver value. Rebuilt the approach: automate the most frequent, simplest tasks first. Compound savings built confidence for more complex automation.
Observed in: Engineering saved 47 days in 4 months — music tech company frees te… · IT ops
Initial deployment deflected too aggressively — some employees frus….
Initial deployment deflected too aggressively — some employees frustrated when they wanted human help. Added explicit 'speak to a person' option and increased handoff triggers.