Legal document review · Production

ALPLA transforms legal operations with Icertis Contract Intelligence and generative AI, achieving 60% reduction in external legal spend

The problem

ALPLA's small legal team struggled to manage contracts across a global operation spanning dozens of countries, with decentralized, manually-managed agreements in local languages that left risk unmonitored and legal requests outpacing capacity, making even basic NDA reviews time-consuming and inconsistent.

Workflow diagram · grounded in source

Non-legal user submits contract

trigger

“enabling non-legal users across ALPLA to instantly assess contract health”

RiskAI evaluates and classifies risk

ai_action

“a generative AI application that evaluates risk across standard contract types, starting with NDAs. Using a traffic-light model (red, yellow, green), the application automatically classifies risk in contracts”

Field teams route by risk signal

routing

“They just need to understand red, yellow, or green to know which contracts need review”

Legal team reviews flagged contracts

human_review

“the legal team can focus on higher-value work”

24/7 AI Copilot provides legal counsel

ai_action

“A scalable AI assistant, trained by ALPLA's legal department and operational 24/7”

Reported outcome

ALPLA achieved a 60% reduction in external legal spend, with 99% of licensed users exposed to the GenAI Copilot and 79% active usage as of February 2025, while legal risk awareness became embedded in daily business operations without increasing headcount.

Reported metrics

External legal spend reduction60%

licensed users exposed to GenAI Copilot99%

active AI Copilot usage by licensed users79%

Workforce equivalent need addressedthe equivalent of 25 additional employees

Reported stack

Icertis Contract IntelligenceRiskAIGenAI Copilot

Source

https://www.icertis.com/customers/customer-stories/alpla-transforms-legal-operations-and-risk-management-with-icertis-generative-ai/

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

ALPLA achieved a 60% reduction in external legal spend, with 99% of licensed users exposed to the GenAI Copilot and 79% active usage as of February 2025, while legal risk awareness became embedded in daily business op…

What tools did this team use?

Icertis Contract Intelligence, RiskAI, GenAI Copilot.

What results were reported?

External legal spend reduction: 60%; licensed users exposed to GenAI Copilot: 99%; active AI Copilot usage by licensed users: 79%; Workforce equivalent need addressed: the equivalent of 25 additional employees (source-reported, not independently verified).

How is this legal document review AI workflow structured?

Non-legal user submits contract → RiskAI evaluates and classifies risk → Field teams route by risk signal → Legal team reviews flagged contracts → 24/7 AI Copilot provides legal counsel.