Accounts payable · Production

Associa processes 45,000+ invoices monthly with 47% on Autopilot at 97% accuracy using Vic.ai

The problem

Associa's AP team manually read, entered, and coded invoices across hundreds of branches, causing invoices to sit in queues for days and delaying cash flow management. Offshore processing costs, manual coding errors, and lack of visibility into invoice data were all identified as pain points.

Workflow diagram · grounded in source
1
Invoice ingestion via email
trigger
“invoices are now uploaded via an email inbox and immediately ingested for data processing and extraction”
2
AI prediction and data population
ai_action
“Based on historical master data, AI then predicts the property location and company, and populates invoice data for faster processing”
3
AP team verification
human_review
“The AP team then verifies the data as required”
4
Invoice sent for payment
output
“invoices are sent for payment”
Reported outcome

Associa processes 45,000+ invoices per month at 97% accuracy, with 72% no-touch and 47% on Autopilot moving straight from ingestion to approval without any human intervention.

Reported metrics
Invoices processed per month45,000+
Processing accuracy97%
No-touch invoice rate72%
invoices on Autopilot47%
Show all 6 reported metrics
invoices processed per month45,000+
processing accuracy97%
no-touch invoice rate72%
invoices on Autopilot47%
annual invoice volume1,650,000
invoice queue delay (pre-AI)sat in queues for days
Reported stack
Vic.aielastic searchMicrosoft Dynamics 365
Source
https://www.vic.ai/resources/case-studies/associa-property-management-adopts-ai-to-elevate-ap
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Associa processes 45,000+ invoices per month at 97% accuracy, with 72% no-touch and 47% on Autopilot moving straight from ingestion to approval without any human intervention.

What tools did this team use?

Vic.ai, elastic search, Microsoft Dynamics 365.

What results were reported?

Invoices processed per month: 45,000+; Processing accuracy: 97%; No-touch invoice rate: 72%; invoices on Autopilot: 47% (source-reported, not independently verified).

How is this accounts payable AI workflow structured?

Invoice ingestion via email → AI prediction and data population → AP team verification → Invoice sent for payment.

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