Patient onboarding · Production

Augusta Health automates patient pre-registration with Notable, saving 7 minutes per digital intake

The problem

Augusta Health's pre-registration relied on staff phone calls placed 14 days before appointments to collect demographics, insurance, and consent — a process that was time-consuming, error-prone, and difficult to complete because many patients were unavailable during business hours and data had to be manually entered. Incorrect pre-registration for imaging and surgical procedures led to costly denials and care delays.

Workflow diagram · grounded in source
1
Appointment triggers patient outreach
trigger
“before their upcoming appointment, patients are sent a link to a personalized pre-registration experience via their preferred method of communication (email, text message)”
2
Patient completes digital intake
output
“patients can enter or confirm their demographic information, upload and submit a photo of their current insurance card, complete pre-visit consent forms, and be provided with arrival and visit instructions”
3
Automatic EHR writeback
integration
“All data submitted by patients through the experience is automatically written back into the EHR without staff involvement”
4
Staff redirected to complex tasks
output
“With the time saved, staff can work on more complex tasks, like prior authorizations, without having to reschedule or otherwise impact patient care”
Reported outcome

Augusta Health achieved 17,000 annualized digital intake completions across four live service lines, with each digital intake saving staff an estimated 7 minutes.
On average, 60% of encounters are now registered fully digitally, and the organization sees a greater than 90% patient satisfaction rate.

Reported metrics
Annualized digital intake completions17,000
Staff time saved per digital intake7 minutes
Encounters registered fully digitally60%
Patient satisfaction rategreater than 90%
Show all 7 reported metrics
annualized digital intake completions17,000
staff time saved per digital intake7 minutes
encounters registered fully digitally60%
patient satisfaction rategreater than 90%
digital intake completion rate, patients ages 65-7463.5%
digital intake completion rate, patients ages 75-8456.7%
hospital-based service lines live4
Reported stack
NotableMEDITECH EHRMEDITECH
Source
https://www.notablehealth.com/customer-stories/transforming-patient-and-staff-engagement
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Augusta Health achieved 17,000 annualized digital intake completions across four live service lines, with each digital intake saving staff an estimated 7 minutes.

What tools did this team use?

Notable, MEDITECH EHR, MEDITECH.

What results were reported?

Annualized digital intake completions: 17,000; Staff time saved per digital intake: 7 minutes; Encounters registered fully digitally: 60%; Patient satisfaction rate: greater than 90% (source-reported, not independently verified).

How is this patient onboarding AI workflow structured?

Appointment triggers patient outreach → Patient completes digital intake → Automatic EHR writeback → Staff redirected to complex tasks.

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