Patient onboarding · Production

Austin Regional Clinic deploys Notable to automate patient registration and reduce inaccurate data

The problem

ARC's registration process was highly manual, with staff managing multiple duplicative work queues at each stage. Only 20-25% of established patients completed pre-visit registration through MyChart — and even those required additional manual touch. Clinicians spent hours per day on documentation, often working into evenings and weekends to catch up.

Workflow diagram · grounded in source
1
Staff manage registration queues
trigger
“the registration process at ARC was highly manual with staff managing multiple, often duplicative work queues for each patient at each stage of the process”
2
Intelligent automation handles tasks
ai_action
“leverage modern technologies like intelligent automation, which uses digital assistants to perform repetitive administrative and clinical tasks the same way that a human would”
3
Touchless registration delivered
output
“By creating a touchless system and enabling patients to complete registration at the time and place of their choosing”
Reported outcome

ARC partnered with Notable to create a touchless registration system aimed at improving patient experience and decreasing denials driven by inaccurate registration data.

Reported metrics
established patients completing pre-visit registration through MyChart (baseline)20-25%
Reported stack
NotableARC MyChartEpic
Source
https://www.notablehealth.com/customer-stories/austin-regional-clinic-powers-78-touchless-registrations
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

ARC partnered with Notable to create a touchless registration system aimed at improving patient experience and decreasing denials driven by inaccurate registration data.

What tools did this team use?

Notable, ARC MyChart, Epic.

What results were reported?

established patients completing pre-visit registration through MyChart (baseline): 20-25% (source-reported, not independently verified).

How is this patient onboarding AI workflow structured?

Staff manage registration queues → Intelligent automation handles tasks → Touchless registration delivered.

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