Contract management · Production

Cutting Response Times by 90%: Buro Happold Transforms Contract Insight with Legal-Grade™ AI

The problem

Reviewing incoming contracts required manually gathering information from playbooks, risk matrices, and precedent agreements, with at least 50% of review time spent simply locating the right information across multiple separate sources.

Workflow diagram · grounded in source
1
Incoming contract received
trigger
“reviewing an incoming contract required manually gathering information from playbooks, risk matrices, and precedent agreements”
2
AI first-pass review
ai_action
“Luminance performs a first-pass review of contracts, highlighting non-standard language and suggesting pre-approved alternatives with a click”
3
Missing clause detection
validation
“The AI's 'missing clause' feature also ensures that key provisions aren't overlooked, helping to maintain consistency across global operations”
4
Repository clause search
ai_action
“Legal teams can now search their AI-powered repository in seconds, surfacing clauses by topic, region, or risk area”
5
Ask Lumi natural language Q&A
ai_action
“With Ask Lumi, the team can ask natural language questions—like "How many contracts include the governing law of France?"—and get instant answers”
Reported outcome

Buro Happold achieved 90% time savings on contract-related business inquiries.
Urgent inquiries that used to take two hours now take just 15 minutes, while a sanctions portfolio review that would have taken weeks was completed in minutes.

Reported metrics
Time savings on contract-related business inquiries90%
Review time spent locating information (baseline)at least 50%
Urgent inquiry response time15 minutes (down from two hours)
Sanctions portfolio review timecompleted in minutes (would have taken weeks)
Show all 5 reported metrics
time savings on contract-related business inquiries90%
review time spent locating information (baseline)at least 50%
urgent inquiry response time15 minutes (down from two hours)
sanctions portfolio review timecompleted in minutes (would have taken weeks)
tax clause search timecompleted in seconds (previously a multi-hour task)
Reported stack
LuminanceAsk LumiClause Summary widget
Source
https://www.luminance.com/customers/buro-happold
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Buro Happold achieved 90% time savings on contract-related business inquiries.

What tools did this team use?

Luminance, Ask Lumi, Clause Summary widget.

What results were reported?

Time savings on contract-related business inquiries: 90%; Review time spent locating information (baseline): at least 50%; Urgent inquiry response time: 15 minutes (down from two hours); Sanctions portfolio review time: completed in minutes (would have taken weeks) (source-reported, not independently verified).

How is this contract management AI workflow structured?

Incoming contract received → AI first-pass review → Missing clause detection → Repository clause search → Ask Lumi natural language Q&A.

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