Contract management · Production

Buro Happold cuts contract inquiry response times by 90% using Luminance Legal-Grade AI

The problem

Buro Happold's legal team spent at least 50% of contract review time simply locating information scattered across playbooks, risk matrices, and precedent agreements, manually pulling from three or four sources with no single source of truth.

Workflow diagram · grounded in source
1
Incoming contract received
trigger
“reviewing an incoming contract required manually gathering information from playbooks, risk matrices, and precedent agreements”
2
AI first-pass contract review
ai_action
“Luminance performs a first-pass review of contracts, highlighting non-standard language and suggesting pre-approved alternatives with a click”
3
Missing clause detection
validation
“The AI's 'missing clause' feature also ensures that key provisions aren't overlooked, helping to maintain consistency across global operations”
4
AI-powered repository search
ai_action
“Legal teams can now search their AI-powered repository in seconds, surfacing clauses by topic, region, or risk area”
5
Ask Lumi natural language Q&A
ai_action
“With Ask Lumi, the team can ask natural language questions—like "How many contracts include the governing law of France?"—and get instant answers”
Reported outcome

Luminance delivered 90% time savings on contract-related business inquiries, reduced urgent inquiry response times from two hours to 15 minutes, and enabled the legal team to transform from a reactive function to a proactive strategic partner.

Reported metrics
Contract inquiry response time savings90%
Review time spent locating information (before)at least 50%
Urgent inquiry response timetwo hours reduced to 15 minutes
Sanctions portfolio review timeweeks completed in minutes
Show all 5 reported metrics
contract inquiry response time savings90%
review time spent locating information (before)at least 50%
urgent inquiry response timetwo hours reduced to 15 minutes
sanctions portfolio review timeweeks completed in minutes
company-wide clause search timemulti-hour task completed in seconds
Reported stack
LuminanceAsk LumiClause Summary widget
Source
https://www.luminance.com/customers/buro-happold/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Luminance delivered 90% time savings on contract-related business inquiries, reduced urgent inquiry response times from two hours to 15 minutes, and enabled the legal team to transform from a reactive function to a pr…

What tools did this team use?

Luminance, Ask Lumi, Clause Summary widget.

What results were reported?

Contract inquiry response time savings: 90%; Review time spent locating information (before): at least 50%; Urgent inquiry response time: two hours reduced to 15 minutes; Sanctions portfolio review time: weeks completed in minutes (source-reported, not independently verified).

How is this contract management AI workflow structured?

Incoming contract received → AI first-pass contract review → Missing clause detection → AI-powered repository search → Ask Lumi natural language Q&A.

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