Claims processing · Production

Clyde & Co automates insurance claim analysis with Luminance Legal AI

The problem

Insurance claim analysis at Clyde & Co was manual and time-intensive, tying up legal expertise in document review rather than client advisory and claim management work.

Workflow diagram · grounded in source
1
Claims auto-routed to Luminance
Routing
Claims sent to the firm by clients are automatically routed to Luminance for detailed review.
▾ source quote
“Claims sent to the firm by clients are now automatically routed to Luminance for detailed review”
2
AI identifies key claim fields
Ai action
Luminance identifies key data fields present in claim forms submitted by clients.
▾ source quote
“After just 20 hours of work within the platform, Luminance was able to identify 19 of the 20 key fields included in Clyde & Co's claim forms”
3
AI checkbox recognition
Ai action
Luminance detects checkboxes across claim forms and recognizes whether they have been ticked.
▾ source quote
“Luminance to detect checkboxes across the claim forms and then recognize whether they had been ticked”
4
Datapoints migrated to review team
Integration
Key datapoints extracted by Luminance are migrated to another team so they can calculate the validity and value of claims.
▾ source quote
“The key datapoints extracted by Luminance are then migrated to another team, ensuring they are fully appraised of all information that allows them to calculate the validity and value of claims”
5
Faster client evaluations delivered
Output
Clients regularly benefit from faster evaluations as the streamlined end-to-end process produces rapid claim assessments.
▾ source quote
“clients, who are regularly benefiting from faster evaluations”
Reported outcome

Clyde & Co was live on Luminance within 24 hours; after 20 hours of use the AI identified 19 of 20 key claim fields; an industry-first checkbox recognition feature was delivered in a two-week timeframe; and the drastically streamlined process can now be handled by just a two-person legal team, passing faster evaluations on to clients.

Reported metrics
Key fields identified from claim forms19 of the 20 key fields
Time to identify key fields20 hours of work within the platform
Time to go live on platformwithin 24 hours
Checkbox recognition feature delivery timejust a two-week timeframe
Show all 7 reported metrics
key fields identified from claim forms19 of the 20 key fields
time to identify key fields20 hours of work within the platform
time to go live on platformwithin 24 hours
checkbox recognition feature delivery timejust a two-week timeframe
claims process team sizejust a two-person legal team
claims process efficiencydrastically streamlined
ongoing time savingssignificant time-savings on an ongoing basis
Reported stack
LuminanceLegal-Grade AI
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Source
https://www.luminance.com/customers/clyde-co/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Clyde & Co was live on Luminance within 24 hours; after 20 hours of use the AI identified 19 of 20 key claim fields; an industry-first checkbox recognition feature was delivered in a two-week timeframe; and the drasti…

What tools did this team use?

Luminance, Legal-Grade AI.

What results were reported?

Key fields identified from claim forms: 19 of the 20 key fields; Time to identify key fields: 20 hours of work within the platform; Time to go live on platform: within 24 hours; Checkbox recognition feature delivery time: just a two-week timeframe (source-reported, not independently verified).

How is this claims processing AI workflow structured?

Claims auto-routed to Luminance → AI identifies key claim fields → AI checkbox recognition → Datapoints migrated to review team → Faster client evaluations delivered.

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