Clyde & Co Automates Insurance Claim Analysis with Luminance, Identifying 19 of 20 Key Fields After 20 Hours of Use
The problem
Insurance claim analysis at Clyde & Co required significant manual effort from legal experts for document review and data extraction from claim forms, limiting the team's ability to focus on higher-value client work.
Workflow diagram · grounded in source
1
Claims routed to Luminance
Routing
Claims sent to the firm by clients are automatically routed to Luminance for detailed review.
▾ source quote
“Claims sent to the firm by clients are now automatically routed to Luminance for detailed review”
2
AI key field identification
Ai action
After 20 hours of platform use, Luminance identified 19 of the 20 key fields in Clyde & Co's claim forms.
▾ source quote
“After just 20 hours of work within the platform, Luminance was able to identify 19 of the 20 key fields included in Clyde & Co's claim forms, significantly expediting document review”
3
Checkbox detection and recognition
Ai action
Luminance detects checkboxes across claim forms and recognizes whether each has been ticked.
▾ source quote
“Luminance delivered an industry first for Clyde & Co with its AI-powered checkbox recognition. The firm leverages Luminance to detect checkboxes across the claim forms and then recognize whether they had been ticked – something which is incredibly difficult to …”
4
Datapoints migrated to review team
Integration
Key datapoints extracted by Luminance are migrated to another team for claim assessment.
▾ source quote
“The key datapoints extracted by Luminance are then migrated to another team, ensuring they are fully appraised of all information that allows them to calculate the validity and value of claims”
5
Team calculates claim validity and value
Human review
The receiving team is fully appraised of all extracted information and calculates the validity and value of each claim.
▾ source quote
“ensuring they are fully appraised of all information that allows them to calculate the validity and value of claims”
Reported outcome
Luminance automated insurance claim analysis to the point where it can be handled by just a two-person legal team, with the AI identifying 19 of 20 key claim form fields after 20 hours of use, delivering significant time-savings and faster client evaluations.
Reported metrics
Key claim fields identified19 of the 20 key fields
Hours of platform use to reach field identification20 hours
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Luminance automated insurance claim analysis to the point where it can be handled by just a two-person legal team, with the AI identifying 19 of 20 key claim form fields after 20 hours of use, delivering significant t…
What tools did this team use?
Luminance.
What results were reported?
Key claim fields identified: 19 of the 20 key fields; Hours of platform use to reach field identification: 20 hours; Time to go live on platform: 24 hours; Checkbox recognition delivery time: two-week timeframe (source-reported, not independently verified).
How is this claims processing AI workflow structured?
Claims routed to Luminance → AI key field identification → Checkbox detection and recognition → Datapoints migrated to review team → Team calculates claim validity and value.
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