Claims processing · Production

Clyde & Co Automates Insurance Claim Analysis with Luminance, Identifying 19 of 20 Key Fields After 20 Hours of Use

The problem

Insurance claim analysis at Clyde & Co required significant manual effort from legal experts for document review and data extraction from claim forms, limiting the team's ability to focus on higher-value client work.

Workflow diagram · grounded in source

Claims routed to Luminance

routing

“Claims sent to the firm by clients are now automatically routed to Luminance for detailed review”

AI key field identification

ai_action

“After just 20 hours of work within the platform, Luminance was able to identify 19 of the 20 key fields included in Clyde & Co's claim forms, significantly expediting document review”

Checkbox detection and recognition

ai_action

“Luminance delivered an industry first for Clyde & Co with its AI-powered checkbox recognition. The firm leverages Luminance to detect checkboxes across the claim forms and then recognize whether they had been ticked – something which is …”

Datapoints migrated to review team

integration

“The key datapoints extracted by Luminance are then migrated to another team, ensuring they are fully appraised of all information that allows them to calculate the validity and value of claims”

Team calculates claim validity and value

human_review

“ensuring they are fully appraised of all information that allows them to calculate the validity and value of claims”

Reported outcome

Luminance automated insurance claim analysis to the point where it can be handled by just a two-person legal team, with the AI identifying 19 of 20 key claim form fields after 20 hours of use, delivering significant time-savings and faster client evaluations.

Reported metrics

Key claim fields identified19 of the 20 key fields

Hours of platform use to reach field identification20 hours

Time to go live on platform24 hours

Checkbox recognition delivery timetwo-week timeframe

Show all 7 reported metrics

key claim fields identified19 of the 20 key fields

hours of platform use to reach field identification20 hours

time to go live on platform24 hours

checkbox recognition delivery timetwo-week timeframe

team size for claims processtwo-person legal team

document review speedsignificantly expediting document review

ongoing time savingssignificant time-savings

Reported stack

Luminance

Source

https://www.luminance.com/customers/clyde-co

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Luminance automated insurance claim analysis to the point where it can be handled by just a two-person legal team, with the AI identifying 19 of 20 key claim form fields after 20 hours of use, delivering significant t…

What tools did this team use?

Luminance.

What results were reported?

Key claim fields identified: 19 of the 20 key fields; Hours of platform use to reach field identification: 20 hours; Time to go live on platform: 24 hours; Checkbox recognition delivery time: two-week timeframe (source-reported, not independently verified).

How is this claims processing AI workflow structured?

Claims routed to Luminance → AI key field identification → Checkbox detection and recognition → Datapoints migrated to review team → Team calculates claim validity and value.