Recruiting · Production
First Watch achieves 96% interview acceptance rate with Olivia conversational AI
The problem
First Watch felt their 'You First' customer culture was not being extended to job candidates, and earlier automation efforts to fix this had been unsuccessful and clunky.
First attempt
Previous automation attempts to improve the candidate experience were unsuccessful and clunky.
Workflow diagram · grounded in source
1
Candidate reaches out
trigger
“anyone that reaches out”
2
Olivia screens candidates
ai_action
“a conversational AI assistant, Olivia, to automatically screen and schedule qualified candidates”
3
Olivia schedules interviews
output
“91% Interviews scheduled on the same day of application.”
Reported outcome
Olivia improved the candidate experience, achieving a 96% interview acceptance rate and scheduling 91% of interviews on the same day of application.
Reported metrics
Interview acceptance rate96%
Interviews scheduled same day of application91%
Reported stack
Olivia
Frequently asked questions
What did this team achieve with this AI workflow?
Olivia improved the candidate experience, achieving a 96% interview acceptance rate and scheduling 91% of interviews on the same day of application.
What tools did this team use?
Olivia.
What results were reported?
Interview acceptance rate: 96%; Interviews scheduled same day of application: 91% (source-reported, not independently verified).
What failed first in this deployment?
Previous automation attempts to improve the candidate experience were unsuccessful and clunky.
How is this recruiting AI workflow structured?
Candidate reaches out → Olivia screens candidates → Olivia schedules interviews.