Gillette Children's saves 118 hours per week and achieves 99% patient satisfaction by automating intake and scheduling with Notable
Gillette Children's needed a digital patient experience that could integrate with their Cerner EHR without large IT investment. Families had to handle all scheduling and intake tasks during business hours, and upon arrival had to update insurance information at the front desk with children in tow, leading to long lines and added burden for families managing complex pediatric care.
Families can now self-schedule appointments digitally around the clock without staff involvement.
Patient satisfaction reached 99% for intake and 95% for scheduling, and check-in lines were significantly reduced. Automating intake saved Gillette 118 hours per week, with the front desk saving two minutes per registration and one automated pre-procedure form saving RNs 700 minutes a month.
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Frequently asked questions
What did this team achieve with this AI workflow?
Families can now self-schedule appointments digitally around the clock without staff involvement.
What tools did this team use?
Notable, Cerner.
What results were reported?
Patient and caregiver satisfaction with intake: 99%; Patient satisfaction with scheduling: 95%; Staff hours saved per week via automated intake: 118 hours per week; Front desk time saved per registration: two minutes on each registration (source-reported, not independently verified).
How is this patient onboarding AI workflow structured?
Family self-schedules digitally → Pre-registration reminder sent → Cerner EHR integration → Automated intake processing → Reduced check-in lines.