Legal ops · Production

Gong consolidates contract management into Ironclad, reducing search from four systems to one

The problem

Gong's legal and procurement teams managed contracts scattered across multiple disconnected systems, making it impossible to answer leadership questions about provisions or liabilities without manually reviewing each agreement.

Workflow diagram · grounded in source
1
Procurement intake via Zip
trigger
“all of our procurement contracts go through Zip”
2
Smart Import document scanning
ai_action
“Smart Import: Automatic scanning of documents to extract key data”
3
Approval workflow gating
validation
“nothing should get signed unless all these approval steps are completed. And Ironclad is part of that system and that process that can't be broken”
4
Centralized contract storage
integration
“We know the document, once it's signed, once it's approved, will get into Ironclad.”
5
Search and report generation
output
“We can pull really great reports, and confidently provide accurate data to our C-suite”
Reported outcome

Gong now processes approximately 10,000 contracts annually through Ironclad, replacing four separate search locations with one repository and enabling reliable C-suite reporting on provisions and liabilities.

Reported metrics
Contracts processed annuallyapproximately 10,000
Search locations for contractsfour different places to find an agreement, now it's one
Overall operational improvementssignificant improvements in efficiency, visibility, and risk management
Reported stack
IroncladZipSalesforceSmart Import
Source
https://ironcladapp.com/resources/customer-stories/gong
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Gong now processes approximately 10,000 contracts annually through Ironclad, replacing four separate search locations with one repository and enabling reliable C-suite reporting on provisions and liabilities.

What tools did this team use?

Ironclad, Zip, Salesforce, Smart Import.

What results were reported?

Contracts processed annually: approximately 10,000; Search locations for contracts: four different places to find an agreement, now it's one; Overall operational improvements: significant improvements in efficiency, visibility, and risk management (source-reported, not independently verified).

How is this legal ops AI workflow structured?

Procurement intake via Zip → Smart Import document scanning → Approval workflow gating → Centralized contract storage → Search and report generation.

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