Accounts payable · Production

Vic.ai helps HSB achieve 96% invoice coding accuracy and 72% no-touch processing rate

The problem

HSB processes around 1.5 million invoices per year, and its existing workflow required over 300 accountants to manually fill missing data in one system and then manually code and classify each invoice in a separate platform — an incredibly laborious multi-step process with no automation.

Workflow diagram · grounded in source
1
Invoice uploaded to Vic.ai
trigger
“Once uploaded to Vic.ai, invoices are ingested and coded by the platform's proprietary AI intelligence on behalf of the accountants”
2
AI ingests and codes invoice
ai_action
“invoices are ingested and coded by the platform's proprietary AI intelligence on behalf of the accountants”
3
Confidence threshold check
validation
“Vic.ai's Autopilot feature is enabled when the system's confidence requirement is met”
4
No-touch processing to approval
routing
“the invoice is pushed straight from ingestion to approval, bypassing human review and validation”
5
Accountant data validation
human_review
“This allows their accounting team to then quickly validate the data, instead of wasting time to manually enter into the system”
Reported outcome

After implementing Vic.ai in June 2020, HSB achieved over 96% accuracy in invoice coding and classification, a 72% no-touch processing rate, and reduced per-invoice processing time from over 2 minutes to 45 seconds.
HSB is on track to save more than 25,000 hours per year.

Reported metrics
Invoice coding and classification accuracy96%
No-touch invoice processing rate72%
Invoice processing time (current)45 seconds per invoice
Annual hours savedmore than 25,000 hours per year
Show all 6 reported metrics
Invoice coding and classification accuracy96%
No-touch invoice processing rate72%
Invoice processing time (current)45 seconds per invoice
Annual hours savedmore than 25,000 hours per year
Annual invoices processedaround 1.5 million invoices
Finance department accountantsover 300 accountants
Reported stack
Vic.aiAutopilot
Source
https://www.vic.ai/resources/case-studies/hsb-case-study
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

After implementing Vic.ai in June 2020, HSB achieved over 96% accuracy in invoice coding and classification, a 72% no-touch processing rate, and reduced per-invoice processing time from over 2 minutes to 45 seconds.

What tools did this team use?

Vic.ai, Autopilot.

What results were reported?

Invoice coding and classification accuracy: 96%; No-touch invoice processing rate: 72%; Invoice processing time (current): 45 seconds per invoice; Annual hours saved: more than 25,000 hours per year (source-reported, not independently verified).

How is this accounts payable AI workflow structured?

Invoice uploaded to Vic.ai → AI ingests and codes invoice → Confidence threshold check → No-touch processing to approval → Accountant data validation.

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