Patient onboarding · Production

Intermountain Healthcare automates pediatric well-child intake forms with Notable, achieving 98% parent satisfaction

The problem

Pediatric intake workflows at Intermountain Healthcare varied not only by age group but also by clinic or provider, creating inconsistency across a large multi-site network and adding complexity because parents and guardians are central participants in pediatric care.

Workflow diagram · grounded in source
1
Age and criteria-based form trigger
trigger
“administrators could trigger intake forms based on patient ages and forms unique to the pediatrics specialty”
2
Automated pre-visit outreach
ai_action
“automated outreach to patients and their families to complete the forms prior to their visit”
3
Criteria-based form configuration and delivery
ai_action
“the Edinburgh Postnatal Depression Scale (EPDS) could easily be configured and sent to patients based on clinical and demographic criteria”
4
Pre-visit digital form completion
output
“parents can complete them in the comfort and privacy of their home, at a time when it's convenient for them”
Reported outcome

Intermountain Healthcare standardized well-child intake workflows across age groups 0-21 and reported 98% parent satisfaction, with staff enabled to work with increased operational efficiency.

Reported metrics
Parent satisfaction rating98%
Staff operational efficiencyincreased operational efficiency
Reported stack
Notable
Source
https://www.notablehealth.com/customer-stories/intermountain-healthcare-drives-77-digital-completion-rate-of-well-child-forms-through-automation
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Intermountain Healthcare standardized well-child intake workflows across age groups 0-21 and reported 98% parent satisfaction, with staff enabled to work with increased operational efficiency.

What tools did this team use?

Notable.

What results were reported?

Parent satisfaction rating: 98%; Staff operational efficiency: increased operational efficiency (source-reported, not independently verified).

How is this patient onboarding AI workflow structured?

Age and criteria-based form trigger → Automated pre-visit outreach → Criteria-based form configuration and delivery → Pre-visit digital form completion.

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