Patient onboarding · Production

Intermountain Healthcare achieves 96% patient satisfaction with Notable's fully automated digital patient experience

The problem

Intermountain's patients checked in using paper forms on clipboards with many repeated questions, creating busywork for staff who manually scanned insurance cards and consent forms into the EHR and entered data by hand. COVID-19 further underscored the urgency of minimizing in-clinic time and reducing shared items like clipboards and pens.

Workflow diagram · grounded in source
1
Text notification to patient
trigger
“We simply sent a text”
2
Digital intake with auto-population
ai_action
“patients do not need to download an app or create a log-in to complete the registration, and information shared from previous visits is automatically populated for patients to review and confirm”
3
Digital assistants handle admin tasks
ai_action
“Notable deploys 'digital assistants' that perform repetitive administrative and clinical tasks just like a human would, enabling Intermountain to engage more patients in need of care, while automating the manual and oftentimes complex wo…”
Reported outcome

Intermountain achieved a 96% patient satisfaction rating and 60% of patients completed pre-visit intake forms, with noted decreases in check-in time and increases in co-payment collections.

Reported metrics
Patient satisfaction rating96%
Pre-visit intake completion60%
Check-in timedecrease in check-in time
Co-payment collectionsincrease in co-payment collections
Reported stack
NotableEHR
Source
https://www.notablehealth.com/customer-stories/intermountain-healthcare-reduces-patient-check-in-time-by-25
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Intermountain achieved a 96% patient satisfaction rating and 60% of patients completed pre-visit intake forms, with noted decreases in check-in time and increases in co-payment collections.

What tools did this team use?

Notable, EHR.

What results were reported?

Patient satisfaction rating: 96%; Pre-visit intake completion: 60%; Check-in time: decrease in check-in time; Co-payment collections: increase in co-payment collections (source-reported, not independently verified).

How is this patient onboarding AI workflow structured?

Text notification to patient → Digital intake with auto-population → Digital assistants handle admin tasks.

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