Marketing ops · Production

Khoros uses 6sense intent data and Bound360 behavioral data to deliver personalized web experiences, shortening sales cycles by 42%

The problem

Khoros wanted to deliver deeper website personalization aligned to individual buyers' needs, but its two-person marketing team lacked the resources to create and manage customized content experiences at scale.

Workflow diagram · grounded in source
1
Audience segment definition
trigger
“There are top industries we target, segments in 6sense we use, and also user behavior [from Bound360] to segment and enhance their web experience”
2
Intent and behavioral data synthesis
ai_action
“Stull creates personalized web experiences based on Khoros' internal data, 6sense intent data, and Bound360's behavioral data”
3
Customized campaign build and delivery
integration
“He relies on Bound360 to build the customized campaigns and successfully deliver the right content to the right audience”
4
Personalized page and module output
output
“Numerous modules and entire pages now cater to the specific needs and concerns of the users landing on the site”
Reported outcome

Within six months, Khoros delivered personalization to 22% of all visitors, achieved a more than 4x increase in demo request conversion rate and nearly 2x pages per session for engaged visitors, shortened sales cycles by 42%, and increased average deal size by 16%.

Reported metrics
Sales cycle length42%
Average deal size16%
Visitors receiving personalization22%
Demo request conversion rateMore than 4x increase
Show all 6 reported metrics
sales cycle length42%
average deal size16%
visitors receiving personalization22%
demo request conversion rateMore than 4x increase
pages per session for engaged visitorsnearly 2x higher
event registrations driven by personalized content68%
Reported stack
6senseBound360Salesforce
Source
https://6sense.com/customer-stories/khoros-delivers-personalized-web-experiences-to-their-most-valuable-audiences
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Within six months, Khoros delivered personalization to 22% of all visitors, achieved a more than 4x increase in demo request conversion rate and nearly 2x pages per session for engaged visitors, shortened sales cycles…

What tools did this team use?

6sense, Bound360, Salesforce.

What results were reported?

Sales cycle length: 42%; Average deal size: 16%; Visitors receiving personalization: 22%; Demo request conversion rate: More than 4x increase (source-reported, not independently verified).

How is this marketing ops AI workflow structured?

Audience segment definition → Intent and behavioral data synthesis → Customized campaign build and delivery → Personalized page and module output.