Liquid Measurement Systems reduces fraud, improves UX, and drives efficiency with Ramp
LMS was locked into an archaic corporate spend program with a legacy banking partner that lacked mobile receipt tools, had poor customer service with slow response times for card issues, and allowed frequent fraudulent charges on the business development team's cards.
The legacy provider lacked mobile functionality for receipt uploads, had unresponsive customer service for card statement issues, and failed to prevent frequent fraudulent charges.
After switching to Ramp, one team member saved 4-5 hours per month previously spent chasing receipts, employees now self-manage expenses entirely via phone, the accountant has minimal end-of-month work, and the team has freed capacity to refocus on strategic projects.
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Frequently asked questions
What did this team achieve with this AI workflow?
After switching to Ramp, one team member saved 4-5 hours per month previously spent chasing receipts, employees now self-manage expenses entirely via phone, the accountant has minimal end-of-month work, and the team h…
What tools did this team use?
Ramp, Ramp's AI chatbot.
What results were reported?
Time saved per month chasing receipts: 4-5 hours per month; Platform activation time: two-day activation; General ledger import time: less than five minutes; Accountant end-of-month workload: minimal work to do at the end of the month (source-reported, not independently verified).
What failed first in this deployment?
The legacy provider lacked mobile functionality for receipt uploads, had unresponsive customer service for card statement issues, and failed to prevent frequent fraudulent charges.
How is this finance ops AI workflow structured?
Mobile receipt submission → Real-time expense coding → AI chatbot support → Accountant end-of-month review → Virtual card fraud protection.