Field service · Production

MLGW reduces preventable vehicle collisions by 20% and accelerates service restoration with Samsara

The problem

MLGW faced a dramatic surge in storm-induced outages and lacked real-time visibility into crew and vehicle locations, causing service delays and inefficiency. They also needed to proactively coach drivers and exonerate employees from false claims to minimize safety-related costs and keep utility rates low.

Workflow diagram · grounded in source

AI Dash Cam safety monitoring

ai_action

“AI Dash Cams provide MLGW with real-time visibility, enabling them to meet their world-class safety standards”

In-Cab Nudges proactive coaching

feedback_loop

“Supervisors can minimize risky behaviors with Samsara's Proactive Coaching solution, achieving a 100% reduction in safety events using In-Cab Nudges”

On-demand video exoneration

output

“on-demand video retrieval helps exonerate employees from not-at-fault incidents, minimizing costly insurance and keeping utility rates low”

Samsara and ArcGIS integration

integration

“By integrating Samsara and ArcGIS, MLGW now has the real-time visibility required to dispatch available technicians based on vehicle location to service outages”

Dispatch technicians to outages

routing

“dispatch available technicians based on vehicle location to service outages, enhancing efficiency and improving service delivery”

Safety Scores driver incentive

feedback_loop

“motivating and rewarding drivers using Samsara Safety Scores. Every month, scores are posted during safety meetings to encourage healthy competition”

GPS asset recovery

output

“When multiple temporary water meters, each valued at up to $1,000, went missing, MLGW used Samsara's real-time GPS to track and recover the missing units—saving them thousands of dollars in lost assets”

Reported outcome

MLGW reduced preventable vehicle collisions by 20%, achieved a 100% reduction in safety events using In-Cab Nudges, and gained real-time crew visibility for faster service restoration, while recovering missing assets worth thousands of dollars.

Reported metrics

Preventable vehicle collisions reduction20%

safety events reduction using In-Cab Nudges100%

Value of each missing water meter recoveredup to $1,000

Lost asset recovery savingsthousands of dollars in lost assets

Reported stack

Samsara Connected Operations CloudAI Dash CamsProactive Coaching solutionIn-Cab NudgesSamsara Safety ScoresArcGIS

Source

https://www.samsara.com/ca/customers/mlgw

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

MLGW reduced preventable vehicle collisions by 20%, achieved a 100% reduction in safety events using In-Cab Nudges, and gained real-time crew visibility for faster service restoration, while recovering missing assets…

What tools did this team use?

Samsara Connected Operations Cloud, AI Dash Cams, Proactive Coaching solution, In-Cab Nudges, Samsara Safety Scores, ArcGIS.

What results were reported?

Preventable vehicle collisions reduction: 20%; safety events reduction using In-Cab Nudges: 100%; Value of each missing water meter recovered: up to $1,000; Lost asset recovery savings: thousands of dollars in lost assets (source-reported, not independently verified).

How is this field service AI workflow structured?

AI Dash Cam safety monitoring → In-Cab Nudges proactive coaching → On-demand video exoneration → Samsara and ArcGIS integration → Dispatch technicians to outages → Safety Scores driver incentive → GPS asset recovery.