Field service · Production

MLGW transforms utilities operations with Samsara AI Dash Cams and GPS, reducing preventable vehicle collisions by 20%

The problem

MLGW experienced a dramatic surge in storm-induced outages and lacked real-time visibility into crew locations to restore service quickly. They also needed a proactive way to coach drivers and exonerate employees from false claims in order to minimize safety-related costs and keep utility rates low.

Workflow diagram · grounded in source
1
AI Dash Cams detect risky events
Ai action
AI Dash Cams provide MLGW with real-time visibility to meet their world-class safety standards.
▾ source quote
“AI Dash Cams provide MLGW with real-time visibility, enabling them to meet their world-class safety standards”
2
In-Cab Nudges coach drivers
Ai action
Samsara's Proactive Coaching solution minimizes risky behaviors using In-Cab Nudges.
▾ source quote
“Supervisors can minimize risky behaviors with Samsara's Proactive Coaching solution, achieving a 100% reduction in safety events using In-Cab Nudges”
3
Video retrieval for exoneration
Human review
On-demand video retrieval helps exonerate employees from not-at-fault incidents.
▾ source quote
“on-demand video retrieval helps exonerate employees from not-at-fault incidents, minimizing costly insurance and keeping utility rates low”
4
ArcGIS integration for crew visibility
Integration
Integrating Samsara and ArcGIS provides the real-time visibility required to dispatch available technicians to service outages.
▾ source quote
“By integrating Samsara and ArcGIS, MLGW now has the real-time visibility required to dispatch available technicians based on vehicle location to service outages”
5
GPS-based crew dispatch
Routing
MLGW dispatches available technicians based on vehicle location to service outages.
▾ source quote
“dispatch available technicians based on vehicle location to service outages, enhancing efficiency and improving service delivery”
6
Safety Scores drive engagement
Feedback loop
Safety Scores are posted monthly during safety meetings to encourage healthy competition among drivers.
▾ source quote
“Every month, scores are posted during safety meetings to encourage healthy competition”
7
GPS asset recovery
Output
MLGW used real-time GPS to track and recover missing water meters.
▾ source quote
“MLGW used Samsara's real-time GPS to track and recover the missing units—saving them thousands of dollars in lost assets”
Reported outcome

Samsara reduced preventable vehicle collisions by 20%, achieved a 100% reduction in safety events using In-Cab Nudges, accelerated service restoration by deconflicting crew resources, and recovered thousands of dollars in missing assets—enabling MLGW to keep utility rates low.

Reported metrics
Preventable vehicle collisions20%
safety events using In-Cab Nudges100%
Recovered asset valuethousands of dollars in lost assets
Service restoration speedget power back on more quickly
Reported stack
Samsara Connected Operations CloudAI Dash CamsProactive CoachingIn-Cab NudgesSamsara Safety ScoresArcGIS
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Source
https://www.samsara.com/customers/mlgw
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Samsara reduced preventable vehicle collisions by 20%, achieved a 100% reduction in safety events using In-Cab Nudges, accelerated service restoration by deconflicting crew resources, and recovered thousands of dollar…

What tools did this team use?

Samsara Connected Operations Cloud, AI Dash Cams, Proactive Coaching, In-Cab Nudges, Samsara Safety Scores, ArcGIS.

What results were reported?

Preventable vehicle collisions: 20%; safety events using In-Cab Nudges: 100%; Recovered asset value: thousands of dollars in lost assets; Service restoration speed: get power back on more quickly (source-reported, not independently verified).

How is this field service AI workflow structured?

AI Dash Cams detect risky events → In-Cab Nudges coach drivers → Video retrieval for exoneration → ArcGIS integration for crew visibility → GPS-based crew dispatch → Safety Scores drive engagement → GPS asset recovery.

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