Field service · Production

MLGW transforms utilities operations with Samsara AI Dash Cams and GPS, reducing preventable vehicle collisions by 20%

The problem

MLGW experienced a dramatic surge in storm-induced outages and lacked real-time visibility into crew locations to restore service quickly. They also needed a proactive way to coach drivers and exonerate employees from false claims in order to minimize safety-related costs and keep utility rates low.

Workflow diagram · grounded in source

AI Dash Cams detect risky events

ai_action

“AI Dash Cams provide MLGW with real-time visibility, enabling them to meet their world-class safety standards”

In-Cab Nudges coach drivers

ai_action

“Supervisors can minimize risky behaviors with Samsara's Proactive Coaching solution, achieving a 100% reduction in safety events using In-Cab Nudges”

Video retrieval for exoneration

human_review

“on-demand video retrieval helps exonerate employees from not-at-fault incidents, minimizing costly insurance and keeping utility rates low”

ArcGIS integration for crew visibility

integration

“By integrating Samsara and ArcGIS, MLGW now has the real-time visibility required to dispatch available technicians based on vehicle location to service outages”

GPS-based crew dispatch

routing

“dispatch available technicians based on vehicle location to service outages, enhancing efficiency and improving service delivery”

Safety Scores drive engagement

feedback_loop

“Every month, scores are posted during safety meetings to encourage healthy competition”

GPS asset recovery

output

“MLGW used Samsara's real-time GPS to track and recover the missing units—saving them thousands of dollars in lost assets”

Reported outcome

Samsara reduced preventable vehicle collisions by 20%, achieved a 100% reduction in safety events using In-Cab Nudges, accelerated service restoration by deconflicting crew resources, and recovered thousands of dollars in missing assets—enabling MLGW to keep utility rates low.

Reported metrics

Preventable vehicle collisions20%

safety events using In-Cab Nudges100%

Recovered asset valuethousands of dollars in lost assets

Service restoration speedget power back on more quickly

Reported stack

Samsara Connected Operations CloudAI Dash CamsProactive CoachingIn-Cab NudgesSamsara Safety ScoresArcGIS

Source

https://www.samsara.com/customers/mlgw

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Samsara reduced preventable vehicle collisions by 20%, achieved a 100% reduction in safety events using In-Cab Nudges, accelerated service restoration by deconflicting crew resources, and recovered thousands of dollar…

What tools did this team use?

Samsara Connected Operations Cloud, AI Dash Cams, Proactive Coaching, In-Cab Nudges, Samsara Safety Scores, ArcGIS.

What results were reported?

Preventable vehicle collisions: 20%; safety events using In-Cab Nudges: 100%; Recovered asset value: thousands of dollars in lost assets; Service restoration speed: get power back on more quickly (source-reported, not independently verified).

How is this field service AI workflow structured?

AI Dash Cams detect risky events → In-Cab Nudges coach drivers → Video retrieval for exoneration → ArcGIS integration for crew visibility → GPS-based crew dispatch → Safety Scores drive engagement → GPS asset recovery.